City of Lohja, a medium-sized city in Finland, has partnered with Miracle Finland to develop an advanced document chatbot that transforms how city employees access and use information stored in extensive internal document repositories.

“With the chatbot developed in the project, we will improve our organization’s internal communication and significantly facilitate and accelerate information retrieval for both supervisors and employees. Rapid access to up-to-date guidance streamlines daily work, harmonizes operating practices across units, and reduces the internal workload of support services (e.g. HR support, ICT helpdesk), thereby freeing up working time for other tasks and for the further development of operations.”

Pasi Perämäki
Director of Information Management and Development
City of Lohja

Read the full article->https://miracleoy.fi/en/articles/